ENG 221 Entire Course Version 5 Technical Writing
Fundamentals
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ENG 221 Entire Course.
ENG 221 Week 1 DQs.
What are the four main purposes of
technical writing? What is the goal of informative writing? What is the
aim of instructional writing? What is the purpose of reference writing? What is
the aim of persuasive writing? When should a document be delivered online?
You are the team leader of a work
project at Gulfview Architectural and Engineering Services. The team has been
involved in this project for a year. During the year, the team has met weekly,
every Wednesday at 8:00 A.M. It is now time to assess the team’s successes and
areas needing improvement.
Your goal will be to recommend
changes as needed before the team begins its second year on this project. You
have encountered the following problem:
• Sharon Mitchell, almost never
provides her input during the meetings. She will e-mail comments later or talk
to people during breaks. Her comments are valid and on-topic, but not everyone
gets to hear what she says.
Assignment
How will you handle this challenge?
Try this approach:
• Analyze the problem(s). To do so,
brainstorm. What gaps might exist causing these problems?
• Invent or envision solutions. How
would you solve the problems? Consider Human Performance Improvement issues, as
discussed in this chapter.
• Plan your approach. To do so,
establish verifiable measures of success (including time frames and
quantifiable actions).
ENG 221 Week 1 Individual Workplace Communication Comparison.
ENG 221 Week 2 DQs.
What is intellectual property? What
do intellectual property laws define? What are the categories of intellectual
property protections? What international treaties are in place for protection
of U.S. intellectual property?
Many companies track the time their
employees spend looking at Web sites, sending and receiving Twitter messages,
posting blog entries, or viewing Facebook and YouTube.
Research the following:
• The legal and ethical
ramifications of an employee’s private use of corporate-owned e-mail and
Internet access.
• The legal and ethical
ramifications of an employer eavesdropping on an employee’s use of electronic
communication.
ENG 221 Week 2 Individual Corporate Memo.
ENG 221 Week 2 User Manual Outline.
ENG 221 Week 3 DQs.
What is page design and why is it
important? What types of mistakes are common in technical writing? Use at least
one example to show the possible mistakes.
You have just completed the
interview process for a job in your field. You have impeccable credentials,
meeting and exceeding all of the requirements. Your interview went very well.
At the close of the interview, one
of the interviewers says, “Thank you for interviewing with us. You did a great
job answering our questions, and your credentials are truly excellent. However,
I think you would find the job unchallenging, maybe even boring. You are
overqualified.”
ENG 221 Week 3 Individual Request for Proposal
ENG 221 Week 3 User Manual Draft
ENG 221 Week 4 DQs.
What are some techniques for
developing effective, interactive, and visual web-based user manuals? What are
the benefits and challenges of developing interactive user manuals?
Why is it important to establish the
necessary criteria before writing a user manual? What criteria are frequently
missing or vague in user manuals and instruction? Provide examples of missing
or vague criteria you have recently seen.
ENG 221 Week 4 Individual User Manual Critique.
ENG 221 Week 4 Team PowerPoint Draft
ENG 221 Week 5 DQs.
Resources: SkillSoft (2012). Basic
Presentation Skills: Creating a Presentation. Complete Basic Presentation
Skills: Creating a Presentation module in Skillport. Write a 200- to 300-word
response to the following questions: What are the most effective practices in
creating and delivering a technical business presentation?
Halfmoon is an online wholesaler of
hiking, biking, and boating gear. Halfmoon’s CEO, Montana Wildhack, wants his
employees to excel in oral and written communication. He has hired a consultant
to train the employees. During the presentation, the consultant highlights his
comments by writing on a chalkless whiteboard, using green and yellow markers.
The consultant has participants break into small groups to role-play. They take
mock customer orders, field complaints, and interact with vendors, using a
prepared checklist of do’s and don’ts. At one point, when a seminar participant
calls in a question, the consultant says, “No, that would be wrong, wrong,
wrong! Why would you ever respond to a customer like that? Common sense would
dictate a different response.” Write a 200-to 300-word post discussing the
speaker’s oral communication skills. Using the guidelines in the chapter,
explain what went wrong and why. Explain what was effective.
ENG 221 Week 5 Team User Manual.
ENG 221 Week 5 Team User Manual Presentation.
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